Shipping Policy

At BlueFever, we aim to deliver your cricket-inspired art, collectibles, and merchandise safely and on time. This Shipping & Delivery Policy explains the timelines, procedures, responsibilities, and limitations regarding the shipment of our products.

By placing an order with BlueFever, you agree to this policy.

1. Shipping Scope

• Currently, BlueFever ships only within India.

• Shipping outside India is not available at this time.

• All deliveries are handled via our trusted courier partner Delhivery.

2. Prepaid Orders

• All orders must be prepaid.

• We do not offer cash-on-delivery (COD).

• Orders with incomplete or failed payments will not be processed.

3. Order Processing Time

• Once payment is successfully confirmed, orders are processed within 1 – 3 business days.

• Some limited edition or handcrafted products may require extra processing time.

• You will receive an order confirmation email, SMS or a Whatsapp message once your order is accepted.

4. Estimated Delivery Time

• Standard delivery timeline: 7 – 14 business days from order confirmation.

• Processing time + shipping time are included in this estimate.

• Delivery timelines may vary depending on:

  • Product category (collectibles/art vs apparel/merchandise)

  • Location of delivery

  • Courier availability

Category-wise delivery timeline:

Note: These timelines are estimates and not guaranteed.

5. Shipment Tracking

• Once your order is dispatched, tracking details will be shared via email, SMS or a Whatsapp message.

• You can track your order directly on the courier partner’s website using the provided tracking ID.

• BlueFever is not responsible for courier delays once the product has been shipped.

6. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.

• Standard delivery within India may be free for select orders or products during promotional periods.

• Any additional charges (like cash handling, insurance, or expedited shipping) will be explicitly communicated.

 

7. Failed Delivery

• If a delivery attempt fails due to an incorrect address, unavailability, or refusal, BlueFever will attempt one re-delivery.

• Further failed attempts may result in the order being returned to our warehouse.

• Additional shipping charges for redelivery will be borne by the customer.

8. Damaged Shipments

• Inspect your product immediately upon delivery.

• If the item is damaged in transit, do not discard packaging.

• Report damage within 24 hours via email to team@bluefever.in, including:

  • Photos/videos of the damaged product and packaging

  • Order ID and delivery details

• Unreported or late damage claims will not be eligible for replacement or refund.

9. Lost or Misplaced Shipments

• Once shipped, BlueFever is not responsible for packages lost due to courier negligence beyond reasonable tracking efforts.
• Claims for lost packages will be evaluated based on courier tracking proof and delivery confirmation.

10. Force Majeure

BlueFever shall not be liable for delays, non-delivery, or partial delivery caused by:

• Natural disasters, strikes, government restrictions, pandemics

• Courier partner operational failures or logistic challenges

• Any events beyond our reasonable control

11. Special Notes

1. Preorders / Limited Edition Items: Delivery may take longer than standard timelines. Customers will be notified at the time of purchase.

2. Address Accuracy: Ensure that your delivery address is complete and accurate. BlueFever will not be responsible for lost orders due to incorrect addresses.

3. Order Changes: Once placed and confirmed, orders cannot be modified for shipping address, product, or quantity.

---

For questions, complaints, or requests regarding shipping and delivery please contact us at:

📧 team@bluefever.in
📞 +91-9916211242
🕒 Monday–Friday, 10 AM – 6 PM IST